Help and Support
Our Help and Support section has been created to make student life at Hub Students Dundee as straightforward and stress free as possible.
Whether you’re preparing to move into accommodation, looking for support during your tenancy, or simply have questions about university living in Dundee, you’ll find useful guidance and resources throughout this section of the site.
Moving Into Accommodation
Preparing for university can feel overwhelming, especially if it’s your first time living away from home.
Our moving in guidance includes helpful information on:
- Move in day
- What to bring to university
- Arrival times and key collection
- Parking and unloading
- Student accommodation check in
These resources are designed to help students settle into accommodation confidently from day one.
Student Support and Wellbeing
At Hub Students Dundee, we understand that students may need support throughout the academic year.
Our support information covers:
- Accommodation support
- Wellbeing guidance
- Maintenance reporting
- Safety and security
- Shared student living
- Financial and payment guidance
Our team is always available to help students feel supported during their time in Dundee.
Student Accommodation Handbook
The Hub Students Dundee handbook contains important information about accommodation, facilities, safety procedures, tenancy guidance, and student life.
We encourage all students to read the handbook carefully before moving into accommodation and refer back to it throughout the academic year whenever needed.
Frequently Asked Questions
Our FAQ section answers some of the most common questions students and parents ask about:
- Booking accommodation
- Rent and payments
- Facilities and bills
- Moving in and moving out
- Safety and support
- Student life in Dundee
This section is designed to help students quickly find the information they need.
Support for Parents
We know that parents often have questions about accommodation, contracts, safety, and university life.
Our parent guidance pages provide reassurance and helpful information covering:
- Student safety
- Accommodation costs
- Contracts and guarantors
- Move in day guidance
- Parent support and contact information
Need Additional Help?
If you can’t find the information you’re looking for, the Hub Students Dundee team is always happy to help.
Please contact us directly for support with accommodation, bookings, payments, student support, or any questions relating to university living in Dundee.