What if something breaks or isn’t working in my flat?

Ensure you have downloaded your Concurrent “resident app” there is a section for reporting maintenance.  If it is an emergency and during office hours, contact the Accommodation team straight away or use the emergency number.  If you email or pop in to tell us a bulb etc needs replaced, you will be asked to report on the app as this keeps track of all maintenance for us. The app contains a basic trouble shooting guide for some potential issues, as we appreciate maybe the first time you’ve lived away from home and are in a new environment.