Frequently Asked Questions

Click to jump to the section you’re looking for - bookings, guarantors, international students, day-to-day living, moving in/out and safety & security.

Booking

  • We ask you to pay a holding deposit at the time of making your booking (or part of).

    When your tenancy commences, this is transferred to a 3rd party, “My Deposit Scotland” who are our nominated Tenancy Deposit Protection Scheme provider.

    After a satisfactory move out inspection the funds will be returned to you. If you cancel your booking with us before the tenancy commences the deposit will be returned in full. Please refer to our cancellation policy.

  • As long as you are 16 the day your tenancy commences and a full time student you can move in.

  • We can’t guarantee. However, the team on site do allocate on a request basis. The later you book the likelihood of a guarantee reduces.

  • We are more than happy to accommodate groups as well as individuals.

    Where you’re not booking in a group, we understand your flat mates will be key to your experience so when you book as an individual, we will ask you a series of questions to help us to match you with the perfect flatmates.

Guarantors

  • All students who wish to pay their rent by using an instalment plan are required to provide a qualified UK Guarantor. This provides us with the security and knowledge that the rent will be paid in full if you were to default on payment.

  • By agreeing to be a Guarantor you are signing a legal document stating that you agree to pay the rent and guarantee the behaviour of the resident if they default. Please do not sign this agreement if you do not wish to take on this responsibility.

  • We have an option, you can select the 2 payments per year (Bi Annual) or contact the site team for more options.

International Students

  • Yes, you are entitled to cancel your booking, but we will need you to provide proof of this.

  • We provide a bed and mattress (check the size for bringing sheets) , a study area with a desk and a chair, bookshelves, wardrobe and plenty of storage. Bedding is not provided with each room as most of our students prefer to bring their own, however you can order bedding and kitchen utensils from our friends www.unikitout.com to be delivered to your room prior to your move in.

    Each kitchen has 2 fridges, 2 freezers, oven and 4 ring hob for cooking. We provide a TV, sofas and bar stools for eating area. Everything else you will need to bring or order.

  • Please contact the team as we can advise on travel routes to Dundee. We’re well connected for trains/buses and Dundee Airport.

  • Contact the site team, as this can be possible with a contract change/additional charge.

  • Absolutely, we can extend bookings by the week. If you are staying with us the following academic year we will give you 1 week free.

Day-to-Day Living

  • Yes. It is your home, so you are allowed to have guests visiting you. If overnight guests, we recommend no more than 3 nights from 7.

  • Standard office hours are 9am to 5pm, Monday to Friday. Closed bank Holidays, we have an out of hours emergency number who can coordinate Security, Plumbers or Electricians.

  • Absolutely! We want our community to suit you, so we won’t force you to come to our events but you are always welcome. If you have your own suggestions for us even better! Our common room is open and has a pool table, ping pong, darts and a smart TV for all to use.

  • Yes. However, they must have a CE stamp and have a factory fitted UK 3 pin plug. If in doubt, please purchase when you arrive from overseas. Any item that does not fit this rule will be confiscated and returned at tenancy end.

  • We have an onsite laundry. It is app based - create and top up your account, then simply scan the QR code on each machine. Washing of clothes in bathrooms is banned, water leaking along with added moisture will cause damage.

  • You. It's your home; we have cleaners at the end of each tenancy clean. But keeping on top of cleaning your room and bathroom is your responsibility. The shared area is a collective effort, either create a rota as a flat or work together.

  • Smoking is not allowed within the accommodation, however there is a designated smoking area outside the building.

  • If you are having any issues please contact the Accommodation team in the first instance, we will do all we can to help. In exceptional circumstances it may be possible to move you; however we would look to resolve any issues with you all.

  • Ensure you have downloaded your “resident app” there is a section for reporting maintenance. If an emergency and during office hours, contact the team straight away or use the emergency number. If you email or pop in to tell us a bulb etc needs replaced you will be asked to report on the app as this keeps track of all maintenance for us. The app contains a basic trouble shooting guide for some potential issues, as we appreciate this may be the first time you have lived away and in a new environment.

  • No, pets are not permitted under the term of the tenancy agreement.

  • Yes. The courier should try your flat first by calling on intercom, we can receive on your behalf but recommend that they are collected within 24 hours. We do not accept food deliveries, these must be collected in person.

  • No. Normally this can be added on to another person’s policy such as parent or guardian.

  • Yes. We cover the communal areas, each flat will need to decide between themselves how this is paid.

  • Yes. With the exception of TV licence but all electric and internet is covered by us.

  • Yes, we cover the cost for you. You will receive information on creating a free account during check in, this allows you to connect 6 devices and auto links regardless of which flat you are in. Ethernet ports are also available around the desk.

Moving
In / Out

  • No. We require the first instalment to be made prior to check in. Communication is key, please contact the team as there are options available.

  • You will need to bring a form of ID. Ideally a passport, driving licence or photo student card.

  • The site team will be in touch via email before contract start date with how to book a move in slot – just keep an eye out as we always send communication by email.

  • Yes. We have a small car park accessible via “Blinshall Street” we recommend 15/20 minute drop off after you have collected keys and had the short induction. After which we request you move your car or van to the council car park 100 yards away. We don’t advise off loading there as it’s across a busy road.

  • Not a problem, we have security on site outwith office hours for the first 2 weeks. As long as you contact us we can have them issue keys. Just ensure you show ID and come back the following day to meet the team.

    After the 2 weeks if outwith office hours you will need to stay in a hotel/hostel and return when open.

  • The office team will be checking you in making sure all is in order, we have volunteers issuing keys and a brief induction. Maintenance team will be around in case of minor repairs. Were a team of 5 so you will meet us all at some point!

  • Yes but you will still have to pay rent for the full length of your agreed tenancy, even if you no longer live at your accommodation. Please refer to our cancellation policy.

Safety & Security

  • At Hub Students we want you to always feel safe. We have CCTV coverage of every entrance/gate within the courtyard along with block access doors, ground floors of each block and lifts.

    We operate a key fob entry system. You will be given a fob allocated to you which will allow access to pedestrian gates, laundry and the block you live in. Do not give to anyone else and if you lose keys or fob notify the team who will issue a replacement and cancel the old access.

  • Hub Students has been specifically designed to be used by students. These properties have benefited from significant changes in fire safety, building regulations and coherent fire and management strategies. We have extensive fire safety systems in place. We are audited regularly by external fire safety consultants to ensure safety and compliance.

    Each flat is fitted with a full monitored fire alarm system that’s monitored 24 hours a day. Detectors in each kitchen are sensitive to heat as per local regulations. All bedrooms, corridors and stairwells have detectors that detect heat, smoke and carbon.

    During an activation, if during office hours, the team will investigate each time; if out of office hours, the Fire Service and local Security company will attend. We operate a “if in doubt, get out policy” all fire information can be found with your student app and handbook.